Mike Karlskind

By Mike Karlskind

June 22, 2016

Follow

Once you’ve reached the management level or higher in your career, it doesn’t matter what business you’re in: you realize that your business education is never really over. In order to get better, and to stay competitive in your field, you have to develop your own experience, learn from your peers, and follow the research, thought leadership, and new ideas that crop up each year. As long as you have the time, it’s not hard to find a book on any business topic to either expand or augment your knowledge. Or so one would assume.

When trying to compile a resource library for managers of field service operations and professionals, you won’t find as many titles as you might in accounting, programming, or even project management. This is certainly not due to a lack of interest, or available knowledge. Writing THE field service book is an ambitious undertaking—and no doubt a time consuming project. While discussing this with my colleagues at ClickSoftware, we thought about how to provide something that could bring immediate value to people in field service operations, and how quickly it could be done.

The idea became Service Is Hard, the new book I co-authored with fellow ClickSoftware colleagues Alec Berry and Stephen Smith, which is now available to the general public.

Without taking on all of the knowledge that has amassed around field service operations over the years, we instead chose to focus on the most pressing, timely, and addressable challenges in field service management. Service Is Hard is a handbook for dealing with those challenges by examining their underlying causes, their inherent risks, and approaches for resolving them. From addressing “right now” customer expectations to finding value in the Internet of Things, each chapter stands alone with expert and experience-driven insights you can apply in your work today.

To learn more, start with this 4-part series on field service challenges, featured on the ClickSoftware blog, or order your copy of the book today.

 

tags:
Mike Karlskind
By Mike Karlskind

Mike Karlskind has over 15 years of experience streamlining processes and optimizing decisions for service organizations in a wide variety of industries including computer services, utilities, telecommunications, capital equipment, home services, retail services, insurance, and medical equipment. This includes recommending and implementing streamlined processes, service policies, user roles, programs for change implementation, training courses, and defining user roles for greater productivity. He also wrote "Service is Hard" with Steve Smith and Alec Berry.

Share on
4 Ways Field Service Solution Implementations Are Different

Once you've reached the management level or higher in your career, it doesn't matter what business you're in: you realize that your business education is never really over. In order to get better, and to stay competitive in your field, you have to de...

Learn more

Join Our Newsletter

You may also like...

Visibility: The Key to Managing Your Mobile Third-Party Workforce

Businesses are always looking for ways to grow revenue while shrinking costs. An increasing number o...

Learn more
2020 Field Service Technology Predictions: Drones, Robots, and Self-Driving Cars

If only we could look into a crystal ball to see what the future holds. While that’s not possible,...

Learn more
ClickSoftware Named a Leader in Gartner Magic Quadrant for Field Service Management For Sixth Consecutive Year

ClickSoftware recognized by key industry analysts for completeness of vision and ability to execute ...

Learn more
How the Coming Army of Robots Will Reshape Field Service

In 1984, Arnold Schwarzenegger famously said, “I’ll be back” while playing the lead role in th...

Learn more
Field Service Engagement: Human Interaction is Today’s Digital Differentiator

For the past several decades, service organizations and enterprises have looked to software and tech...

Learn more
Zero-touch Dispatch with Artificial Intelligence

As early as 1968, we’ve been warned of the potential dangers of intelligent computers and artifici...

Learn more
Adventures in Artificial Intelligence Part 5: Personalization on The Horizon

If Moore’s Law holds true, artificial intelligence technology should be on an 18-month cycle of co...

Learn more
IT Security Implications of IoT, Augmented Reality, and Wearables in Field Service

Wearables, the Internet of Things (IoT) and augmented reality (AR) are already modernizing field ser...

Learn more
ClickSoftware Announces Global Reseller Agreement with SAP, Providing Cloud-Based Field Service Management

SAP to Resell ClickSoftware Field Service Edge as SAP Scheduling and Resource Management by ClickSof...

Learn more
Down, Set, Hike! Predictive Playbook for Scheduling, Travel & Dispatch

Undoubtedly, predictive maintenance can be a secret weapon for smart field service teams. But new to...

Learn more

Stay In The Loop

Receive industry updates of news, advice and analysis

Subscribe to our Newsletter