Field Service Matters

By Field Service Matters

October 3, 2017


ClickSoftware recognized by key industry analysts for completeness of vision and ability to execute

BURLINGTON, Mass.Oct. 2, 2017 – ClickSoftware, the leading provider of field service management software, today announced it has been positioned in the Leaders Quadrant of Gartner’s 2017 Magic Quadrant for Field Service Management.* This is the sixth consecutive year that ClickSoftware has been named a leader based on Gartner’s criteria.

ClickSoftware’s leading rating reflects the completeness of its vision and the ability to execute on that vision. Vendors’ positions in this Magic Quadrant reflect the demand to align technicians and contractors using technologies like AI, streaming video and the Internet of Things, for effectiveness in all interactions.

“We couldn’t be more thrilled to have been recognized for what we believe is our commitment to meeting the needs of the most demanding consumers, by leveraging deep scheduling optimization, extensible mobile tools and innovation driven by artificial intelligence and predictive analytics,” said Paul Whitelam, Group VP, Product Marketing at ClickSoftware. “We also believe the stakes have never been higher for service providers to elevate customer experiences, and ClickSoftware continues to build field service solutions that maximize the efficiency and effectiveness of field service professionals.”

ClickSoftware is committed to innovation in field service management, and to delivering solutions and experiences that accelerate time to value.

To view a complimentary copy of the 2017 Gartner Field Service Management Magic Quadrant report, click here. You can also learn more about ClickSoftware’s sixth consecutive appearance as a Magic Quadrant Leader on the ClickSoftware blog.

*Gartner, Magic Quadrant for Field Service ManagementJim RobinsonMichael MaozJason Wong27 September 2017

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ClickSoftware
ClickSoftware is a leading provider of field service management software. ClickSoftware enables customers with intelligent, automated decision making delivered in real time. The cloud-based Click Field Service Edge platform is a cutting-edge solution for optimizing the scheduling and management of a mobile workforce and mission-critical service operations.

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Field Service Matters
By Field Service Matters

Field Service Matters is the leading professional community focused on digital experience strategies, the evolution of the digital workplace and intelligent information management. Founded in 2016, Field Service Matters is a popular native digital publication catering to a global readership of business leaders and sophisticated practitioners that are crafting the digital strategies for the modern enterprise.

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