By Field Service Matters
June 1, 2017Follow
With customer expectations on the rise, and a majority of the workforce on the brink of retirement, the field service industry is constantly evolving. Companies are leveraging smarter technology, such as machine learning and predictive analytics, to automate processes such as scheduling. They’re focusing on recruiting new talent and engaging current employees. And as always, they’re looking for new ways to build customer loyalty.
There’s always more to learn in the field service industry. Luckily, the second half of the year is full of events dedicated to field service management, customer experience, technology, and employee engagement. Here are a few you might want to attend:
When: June 5 & 6
Where: Sun City Resort, South Africa
Saphila is a biennial conference for SAP users to connect, create, and collaborate. Network and share knowledge about innovations, implementations, and service delivery with your peers. You’ll have access to a world of first-class contacts and customers including CEOs, CIOs, and hundreds of potential customers and future business partners. Discover new products and see demos from a variety of exhibitors. While you’re there, attend presentations meant to inspire you to reimagine your own business, visit a wide range of tracks with relevant and valuable content, and network closely with others at breakout sessions. Topics include:
When: July 6
Where: Centre d’affaires Paris Arpège Trocadéro, Paris
If you can’t make it to the CIO Executive Roundtable, or just want to learn more about improving customer experience in the digital era, try this IDC event in Paris. Join this conference to discuss and learn how to solve common customer experience challenges, including delivering quick solutions, offering personalized experiences, and reaching customers on their preferred channel. You will learn:
When: July 12
Where: The Gherkin, London
Field Service News and ClickSoftware are hosting an invite-only executive think tank. You’ll also have the chance to explore and share best practices with an exclusive group of C-level peers. Apply for a chance to discuss:
When: September 14
Where: NIO RUM, Stockholm, Sweden
Nothing’s more devastating to a brand than poor customer service. Customers today, no matter the industry, expect simple, seamless service experiences and real-time communication. Today, customer service and value have become competitive differentiators. Join this exclusive roundtable discussion hosted by ClickSoftware and IDG to discuss the future’s customer-driven service organizations. Learn how to create a successful field service organization that focuses on satisfied customers, and become best-in-class in service delivery. You’ll also learn how to:
When: November 13-15
Where: Hyatt Regency Lost Pines Resort and Spa, Texas
If you’re a senior service executive, you might be interested in Field Service Connect. This interactive forum provides opportunities to benchmark, share ideas, find solutions for your business, and build lasting relationships.
When: November 29-December 1
Where: NH Collection, Amsterdam Grand Hotel Krasnapolsky
Field Service Europe is Europe’s leading service and support conference. You’ll be exposed to service leaders from some of the largest European manufacturers to small and medium sized business. Experience several sessions, networking, and interactive learning. It also features guest speakers and keynotes from top manufacturers and service organizations.
Field Service Matters is the leading professional community focused on digital experience strategies, the evolution of the digital workplace and intelligent information management. Founded in 2016, Field Service Matters is a popular native digital publication catering to a global readership of business leaders and sophisticated practitioners that are crafting the digital strategies for the modern enterprise.
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