By Karo Kilfeather
November 7, 2016Follow
Anyone working in field service management in 2016 is living in interesting times. With the global field service industry expected to grow to $5.11 billion by 2020, aggressively outpacing most others, there’s lots of opportunity ahead—and a lot of changes that come with it. Gartner’s 2016 report on field service management (FSM) delivers the expected analysis of market leaders, their relative positioning, and insight into this changing landscape.
Increasingly, the Magic Quadrant needs to explore emerging technologies shaping the field service management market alongside other trends and business health indicators in the evaluated companies and solutions.
This year’s report gleaned many insights around the way companies are incorporating FSM and enabling technologies, most of which we believe fall into one of three categories: improved connectivity and communication, smarter processes, and solution scalability.
The rapid growth in the field service management space will challenge service-centric organizations to meet shifting customer expectations and fully leverage the emerging technologies and solutions available. Whether today’s market leaders can strengthen their positions depends on their ability to adapt to shifting conditions, use them to their advantage, and rise with the tide of change.
To learn more about the 2016 technology and vendor outlook on field service management, download the full report for free here.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Karo is a seasoned content marketer with a deep passion for the power of language to build connections between people and ideas. Born in Poland, she learned to speak English by watching “Saved by the Bell” reruns and commercials. She has applied her language skills and editorial drive to launching successful magazines, websites, and books. Besides her lifelong interest in technology and all things geeky, she also enjoys learning about behavioral economics and organizational development, trying out new songs at karaoke, and making the most of Boston’s brief summers.
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