10 Reasons Why FSM is the Real Secret to Santa’s Success 

Do you ever wonder how Santa delivers billions of gifts to children all over the world in a single day?  With a flawless track record, Santa is a role model when it comes to service excellence—but how does he do it? Below we reveal ten reasons why we believe field service management (FSM) is the real secret behind Santa’s success. 1. Predictive travel time Before starting his evening trip around the globe, Santa needs to calculate the ideal route to reach every home within a certain time period. In field service,... Learn more

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People writing about
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Karo Kilfeather

Senior Content Marketing Manager
ClickSoftware

Mike Karlskind

Vice President Product Marketing
ClickSoftware

Claudine Bianchi

Chief Marketing Officer
ClickSoftware

Paul Whitelam

Group Vice President, Product Marketing
ClickSoftware

Sumair Dutta

Chief Customer Officer
The Service Council

James Delande

Product Marketing Consultant
Nanepashemet Consulting

Steve Smith

Senior Vice President of Strategic Industries
ClickSoftware

Michael Blumberg

President
Blumberg Advisory Group, Inc

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