Telco Industry Falling Behind in Customer Service

There is a clear dissonance between what service organizations, such as telecommunications, are delivering and what customers expect. The telco industry is a highly competitive market, with organizations likely to invest, and compete, with each other for customer experience and acquisition. Understandably, telco customers hold high expectations for the service that they are paying for, yet the telco industry simply isn’t offering the expected experience to its customer base. In light of the gap between customer exp... Learn more

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Karo Kilfeather

Senior Content Marketing Manager
ClickSoftware

Mike Karlskind

Vice President Product Marketing
ClickSoftware

Claudine Bianchi

Chief Marketing Officer
ClickSoftware

Paul Whitelam

Group Vice President, Product Marketing
ClickSoftware

Sumair Dutta

Chief Customer Officer
The Service Council

James Delande

Product Marketing Consultant
Nanepashemet Consulting

Steve Smith

Senior Vice President of Strategic Industries
ClickSoftware

Michael Blumberg

President
Blumberg Advisory Group, Inc

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