Field Service Engagement: Human Interaction is Today’s Digital Differentiator

For the past several decades, service organizations and enterprises have looked to software and technology to streamline operations. As a result, many customer touchpoints and interactions have become automated. But think for a minute beyond your company’s customer interactions to the broader digital landscape. The truth is, the average consumer today faces an insane amount of automation, and most of us are fed up. When you open up your email, how many messages do you have from real human beings? When you browse th... Learn more

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People writing about
Customer Experience

Karo Kilfeather

Senior Content Marketing Manager
ClickSoftware

Mike Karlskind

Vice President Product Marketing
ClickSoftware

Claudine Bianchi

Chief Marketing Officer
ClickSoftware

Paul Whitelam

Group Vice President, Product Marketing
ClickSoftware

Sumair Dutta

Chief Customer Officer
The Service Council

James Delande

Product Marketing Consultant
Nanepashemet Consulting

Steve Smith

Senior Vice President of Strategic Industries
ClickSoftware

Michael Blumberg

President
Blumberg Advisory Group, Inc

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