6 Ways to Start Measuring Customer Experience without NPS

The field service organization is often a customer’s only means of direct interaction with your business. Ensuring the customer is happy is a common business goal, and unsurprisingly, the effectiveness of service teams is measured on customer satisfaction. The Net Promoter Score (NPS) is a widely used metric employed to identify the happiest customers (promoters) and the most dissatisfied (detractors), and give businesses a chance to improve customer experience. However, not everyone believes the NPS is the end-all-be... Learn more

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Customer Experience

Karo Kilfeather

Senior Content Marketing Manager

Mike Karlskind

Vice President Product Marketing

Claudine Bianchi

Chief Marketing Officer

Paul Whitelam

Group Vice President, Product Marketing

Sumair Dutta

Chief Customer Officer
The Service Council

James Delande

Product Marketing Consultant
Nanepashemet Consulting

Steve Smith

Senior Vice President of Strategic Industries

Michael Blumberg

Blumberg Advisory Group, Inc

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