Why You Should Involve Your Customers in the Service Process

With companies like Uber, Amazon, and Airbnb delivering on-demand service, customer expectations are higher than ever. Customers not only demand visibility into the service process, but they want to be a part of it. Why? Because engaging in a dialogue with your customers helps you better understand their needs. And it allows you to provide more efficient service and better customer experiences. For instance, your customers can give you more details about their issue, or even send a picture before the service visit. T... Learn more

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People writing about

Karo Kilfeather

Senior Content Marketing Manager

Mike Karlskind

Vice President Product Marketing

Claudine Bianchi

Chief Marketing Officer

Paul Whitelam

Group Vice President, Product Marketing

Sumair Dutta

Chief Customer Officer
The Service Council

James Delande

Product Marketing Consultant
Nanepashemet Consulting

Steve Smith

Senior Vice President of Strategic Industries

Michael Blumberg

Blumberg Advisory Group, Inc

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