Decoding the Service Chain: What is Service Chain Optimization?

Every customer-centric business is ultimately measured by how it performs on the day of service delivery. But the day of service is just the last link in the chain of decisions made weeks, months, or even years in advance. And sometimes your best-laid plans don’t play out as expected. Disruptions in the schedule are bound to happen the day of—customers cancel, jobs take longer than anticipated to complete, traffic conditions vary, and technicians call out sick. So how can you possibly ensure your techs are at the... Learn more

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Karo Kilfeather

Senior Content Marketing Manager
ClickSoftware

Mike Karlskind

Vice President Product Marketing
ClickSoftware

Claudine Bianchi

Chief Marketing Officer
ClickSoftware

Paul Whitelam

Group Vice President, Product Marketing
ClickSoftware

Sumair Dutta

Chief Customer Officer
The Service Council

James Delande

Product Marketing Consultant
Nanepashemet Consulting

Steve Smith

Senior Vice President of Strategic Industries
ClickSoftware

Michael Blumberg

President
Blumberg Advisory Group, Inc

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