A conflict of interest doesn’t just afflict shady politicians. It’s a daily fact of business operations— even among teams aligned to the same goals….
Alec is Vice President of Consulting and Technical Services EMEA at ClickSoftware, and is a member of the Executive Management team running the EMEA territory. Responsible for all Consulting engagements, pre and post sale, in a client base of enterprise customers, across the UK, Continental Europe and Africa. Alec is a co-author of 'Service is Hard' along with Steve Smith and Mike Karlskind.
To deliver top-quality service to customers, technicians must be fully equipped for a first-time fix. According to a recent Aberdeen report, the top reason…