January 30, 2018

ClickSoftware Enables Predictive Field Service, Increases Intelligence of Cloud-Based Field Service Management

Latest release leverages machine learning and offers analytics to drive deeper insights for service ...
January 16, 2018

6 Ways to Start Measuring Customer Experience without NPS

The Net Promoter Score (NPS) is a widely used metric to measure customer satisfaction, despite several limitations. We explore some alternative methods....
January 11, 2018

SGN Selects ClickSoftware to Provide Cloud-Based Mobile Workforce Optimization

Learn why SGN, the second largest gas distribution company in the UK, chose ClickSoftware's Field Service Edge to automate and optimize service scheduling....

Say hello to the latest addition of
the FSM 360 Suite.

Decoding the Service Chain: Dissecting the Links

In a world full of on-demand services, customer expectations are at an all-time high. Regardless of ... read more

If the Future Is in the Cloud, Why Are Enterprises Still Lagging Behind?

With customer service expectations higher than ever, enterprises delivering field service are faced ... read more

Decoding the Service Chain: What is Service Chain Optimization?

Every customer-centric business is ultimately measured by how it performs on the day of service deli... read more

5 Signs of the Coming Digital Disruption Apocalypse in Field Service Technology

We’ve published many articles on this blog about the future of technology in field service. But th... read more

Visibility: The Key to Managing Your Mobile Third-Party Workforce

Businesses are always looking for ways to grow revenue while shrinking costs. An increasing number o... read more

2020 Field Service Technology Predictions: Drones, Robots, and Self-Driving Cars

If only we could look into a crystal ball to see what the future holds. While that’s not possible,... read more

Zero-touch Dispatch with Artificial Intelligence

As early as 1968, we’ve been warned of the potential dangers of intelligent computers and artifici... read more

Down, Set, Hike! Predictive Playbook for Scheduling, Travel & Dispatch

Undoubtedly, predictive maintenance can be a secret weapon for smart field service teams. But new to... read more

Adding Agility to the Field Service Workforce

No, this is not a blog about an exercise or stretching regimen for your field service workforce. It... read more

Turn insight into action with
these author analysis pieces.

Transform your organization into
a field service engine.


Improve ROI of service operations and learn how field service fits into a business

Customer Experience

Gain new insight with a total view of the customer


Learn from experts on service management from all industries with field service operations


Learn best practices for field service delivery and workforce management


Explore the future of field service and how it might be impacted by various technologies

Memborable Quotes

“A field service management software provider needs to understand their customer’s business concerns and educate the customer on how to leverage their solution—like a true business partner. “

“You are no longer competing with the experience your industry peers provide. You are competing with the customer experience provided by every other company in their lives.”

“Regardless of how experienced your dispatchers and technicians, or how sophisticated your workforce management software, both human and technology decisions should stem from a clearly defined process.”

Paul Whitelam
Claudine Bianchi
Steve Smith

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